Wrenvane

Support

Email support@wrenvane.com. We reply within 2 business days (Singapore time), and usually sooner. Include your store address and the app name.

Getting started with Wrenvane Listing Guard

  1. Install the app and approve the read-only permissions.
  2. Answer the question about Google Merchant Center, then click Run free scan.
  3. Open a finding to see the page, the evidence, the policy area and the fix steps.
  4. To keep checking automatically, click Start 7-day trial. On Pro and Plus, fix an issue and click Re-check this issue to confirm it is gone.
  5. Pro re-checks your site every day and Plus twice a day; the dashboard always shows the latest results.

Listing Guard reads your public pages with the crawler described on our crawler page. If you block it in robots.txt, page checks will report that the page could not be read.

Getting started with Wrenvane Checkout Sentinel

  1. Install the app and start the 7-day free trial of Pro or Plus (there is no free plan). Then choose a test product: a cheap item that is in stock and has no required options works best.
  2. Add the analytics filter below (you can do this later).
  3. Click Run first live walk. You see each step the walk took and where it stopped.
  4. From then on, scheduled walks and the 5-minute heartbeat run on their own. Failures open an incident on the Status page with the step that failed and the changes detected before it.

Keep monitor visits out of your analytics

  1. Every Checkout Sentinel visit adds ?wv_monitor=1 to the page address and identifies itself with WrenvaneSentinel/1.0 in its user agent.
  2. In your analytics tool, add a filter that excludes visits whose page address contains wv_monitor=1.
  3. The walk adds one test item to a cart and stops on the checkout's first form. It never pays or places an order, so no test orders reach your store.

Billing and cancelling

Plans are billed by Wix or Shopify. To change or cancel, open your store's app billing page, or uninstall the app. Cancelling during the 7-day free trial means no charge.

Uninstalling and data deletion

Uninstalling deletes your store's data from our systems, as set out in the privacy policy. To ask for a copy or deletion without uninstalling, write to privacy@wrenvane.com.